Corey JamesHow work travels
One signal can travel through several roles. Each route shows who picks the work up and who it is handed to.
A comment becomes a customer
The Reputation Guard answers a question under a post. The Lead Catcher opens the deal, the Sales Engineer runs the demo, the Accounts Office collects and the Customer Success Manager sends the welcome.
A complaint becomes a release
The Support Desk finds a defect and files it. The Ticket Clearer fixes it, the Change Board clears it, and the Training Department remakes the help video. The Support Desk tells the customer it shipped.
A meeting becomes shipped software
The Chief of Staff's minutes contain a feature request. The Software Department builds it, and the Presenter demonstrates it at the next meeting.
A decision becomes a launch
The Advisory Board settles the plan. The Film Studio makes the film, the Launch Manager runs the week, the Shop Manager handles the orders and the Morning Brief reports the result.
An alert becomes a customer notice
The Night Shift contains the fault. The Reputation Guard sends the notice and answers the replies. The Record Keeper records what happened, and the Stand-up Host walks the team through it.
A failed payment becomes a kept account
The Revenue Rescuer recovers the payment. The Customer Success Manager checks in, and the Loyalty Director moves the customer up a tier.
An acquisition becomes a working team
The Due-Diligence Analyst reads the codebase. The Second Opinion audits it, the Company Librarian files the documents and the Onboarding Buddy brings each engineer up to speed.
A new model becomes a story
The Model Shrinker compresses it, the Model Launch Manager rolls it out under the Spend Controller's limit, and the Newsroom writes about it from the engineering record.
A text becomes a finished project
The owner texts the Pocket Operator. The Programme Office runs the work, the AI Workforce Manager staffs it, and the result returns to the owner's phone.
An outside agent becomes a conversation
A recruiter's AI meets the Recruiter's Counterpart. The contact request reaches the Chief of Staff, who schedules the call, and the Presenter joins it.
A vendor notice becomes a finished upgrade
The Migration Planner sizes the change and the Planning Room settles the approach. The Software Department builds it and the Change Board clears it.
An outage becomes a lesson
The Night Shift contains it and the Incident Commander plans the fix. The Record Keeper files what happened and the Handbook Keeper updates the playbook.
A topic becomes a week of content
The Rapid Responder posts on it within the hour and the Developer Advocate explains it from the code. The Newsletter Editor sends it to subscribers, and the Week in Review shows what it earned.
A new function becomes a staffed desk
The Team Architect designs the specialists and the Operations Desk puts them on call. The Control Room watches them and the Spend Controller caps what they cost.