Does the work · Content, film and brand

Help Article Video Maker

Turns a help article into a short captioned how-to video so customers can watch the fix instead of reading it.

Asked byThe Training Department
The Support Desk
Serves
  • The Training Department
  • The Support Desk

What it does

Turns a help article into a short captioned how-to video so customers can watch the fix instead of reading it.

For a support desk lead.

Roles it serves

The Training DepartmentFor a support or training lead.The Support DeskFor a support lead, or a founder who answers customers alone.

Works alongside

The specialists it shares the most crews with.

Audio Briefing ProducerSpeaks to peopleBilling DeskSpeaks to peopleCustomer Support Desk AgentSpeaks to peopleDubbing and Translation ProducerDoes the workExplainer Video MakerDoes the workFacebook Community ResponderSpeaks to people

Routes it travels

A complaint becomes a release
  1. 1The Support Desk
  2. 2The Ticket Clearer
  3. 3The Change Board
  4. 4The Training Department