Agents that staff a company

I built a foundation of specialist agents that each do one job. Combined, the same specialists staff whole roles, such as a chief of staff or a night shift. A new role is assembled from specialists that already exist.

1Where people meet the agents
The Digital EmployeeAn AI colleague with its own account, in chat and in meetings.The Chief of StaffAttends the meetings a founder cannot and chases what was promised.
2Where customers arrive
The Lead CatcherEvery inquiry answered, filed and followed up.The Recruiter's CounterpartAnswers a recruiter's agent one requirement at a time.
3Where the work gets made
The Film StudioA one-paragraph brief becomes a finished film for every channel.The Software DepartmentA feature request in chat becomes reviewed, working software.
4Where the AI is kept working
The AI Workforce ManagerStaffs, starts, stops and accounts for a team of agents.The Speed DetectiveFinds where a slow model's time goes and tests each fix.
Across every role
The Institutional MemoryRecords each session and decision, and briefs every worker before it starts.The Circuit BreakerInspects every new agent and can stop a whole role at once.

Ten of the roles, numbered in the order work reaches them

Every role, by function

  • Running the company

    The owner's side of the business: meetings, decisions, briefings and the work that follows them.

    11 roles76 specialists

  • Marketing and audience

    Films, posts, campaigns and replies, from a brief to a published result.

    15 roles102 specialists

  • Sales and customers

    Inquiries, deals, orders, payments and support, kept moving after the first reply.

    9 roles64 specialists

  • Meetings and teamwork

    Agents that sit in the meeting, speak, present and follow through.

    4 roles28 specialists

  • Engineering

    Planning, building, reviewing and releasing software, with the reasoning kept.

    17 roles115 specialists

  • AI and model teams

    Launching, tuning and supervising models and the agents that use them.

    13 roles96 specialists

  • Infrastructure and operations

    Machines, queues, databases and spend, watched through the night.

    10 roles83 specialists

  • Knowledge and memory

    What the team learned, kept searchable and handed to every new worker.

    5 roles40 specialists

  • The public front door

    How outside people and their assistants find and question the work.

    3 roles16 specialists

  • Compliance and trust

    A record of who did what, checked against the rules.

    1 role10 specialists

How work travels

All routes

One signal can travel through several roles. Each route shows who picks the work up and who it is handed to.

One route, start to finish

A comment becomes a customer

The Reputation Guard answers a question under a post. The Lead Catcher opens the deal, the Sales Engineer runs the demo, the Accounts Office collects and the Customer Success Manager sends the welcome.

1Marketing and audience
The Reputation GuardEvery mention handled, with serious complaints on the phone
2Sales and customers
The Lead CatcherInquiries answered, tracked and reviewed each Monday
3Sales and customers
The Sales EngineerA demo delivered, a recap sent and an updated deal
4Sales and customers
The Accounts OfficePayment requests followed up and a monthly revenue report
5Sales and customers
The Customer Success ManagerWelcomed customers and accounts that match every plan change
Specialists these roles share
Company Records ManagerKeeps knowledgeDeal File ClerkKeeps knowledgeLead Capture DeskSpeaks to peoplePage Inbox CollectorDoes the workSales Pipeline ManagerDoes the workSubscription Change HandlerDoes the work

Seven kinds of agent

All specialists

Some agents do the work. Others supervise them, challenge their decisions, keep what they learn, run their machines, audit them and speak for them.

The work
Does the workWrites, builds, renders and ships the thing that was asked for.
Around the work
Speaks to peopleAnswers in chat, on calls and by message, in plain language.Supervises other agentsStaffs a team, starts and stops its members and reports on them.Challenges decisionsReviews a plan or a result and argues with it before it ships.Keeps knowledgeRecords what happened and finds it again when someone asks.Runs infrastructureKeeps machines, queues and data moving.Audits and guardsChecks access, spend and behaviour, and raises the alarm.