Sales and customers

The Sales Engineer

For a sales team with more demos than engineers.

One signal · 10 specialists · one result
How the work moves

Six steps, each done by one specialist

the signalthe resultEach step is done by one specialist on the crew

The story

The agent joins the customer call, presents the deck and shares its screen for a live demo. When the customer asks a technical question, it answers aloud from the product's own code and documentation. After the call it sends the recap, updates the deal with what was promised and opens a request for anything the product cannot do yet.

The crew

The specialists behind this role, grouped by the kind of work they do.

Does the work
Keeps knowledge
  • Codebase Answer DeskAnswers plain-language questions about the team's own code, such as "where do we handle refunds" or "what calls this function", and returns the exact files and lines.Also serves The Code Guide
  • Reference ResearcherBefore anyone writes code, finds how the specification, the vendor manual, a library's source or a documentation website handles the problem, and returns cited sections with page numbers or file paths.Also serves The Research Desk, The Code Guide
Speaks to people

Where this crew also works

Each bar counts the specialists this role shares with another.

Routes

Routes this role works in. Its place in each one is filled in.

The engineering behind this role