Corey JamesThe story
An error alert arrives. The agent finds the code behind it and pulls what happened the last time that area broke. It gathers the evidence and asks a panel of several AI models to debate the fix. The agreed plan becomes tickets and a merge request for approval, and customers hear what is going on while the work is done.
The crew
The specialists behind this role, grouped by the kind of work they do.
Does the work
- Incident Fix PlannerThis agent gathers the evidence for an incident, asks a panel of several AI models to debate the fix, and turns the agreed plan into tickets and a merge request for approval.
- Ticket-to-Fix EngineerThis agent picks up a new ticket, makes the change, checks it, opens a merge request and leaves a note on the ticket so the requester knows it is ready for review.Also serves The Ticket Clearer
Challenges decisions
- Issue Review PanelIt assigns AI advisors distinct roles (mediator, technical expert, security auditor, devil's advocate, referee, pragmatist and innovator), has them review an issue together, and follows the issue for changes.Also serves The Second Opinion
Keeps knowledge
- Incident Code LocatorFinds the code that produced the error, traces what depends on it, explains the failure path, and leaves the finding in the team lead's inbox.Also serves The Support Desk
- Regression HistorianGiven a broken function or an error, works out which pieces of work touched that area and in what order, who calls it now, and how the failure travels through the code.Also serves The Change Board, The Record Keeper
- Settings Change KeeperCompares the live settings with the saved ones, shows the history of changes, saves a known-good set and reloads it on request.Also serves The Safe Change Desk
Speaks to people
- Incident Communications OfficerDuring an outage it sends one factual update to affected customers by email and text, posts it on X and the Facebook Page, pins it, messages active website visitors, and sends the all-clear when service returns.Also serves The Reputation Guard
- Supplier Support LiaisonWrites up the unexplained problem with its evidence, raises it with the supplier's support, follows the case and reports the answer.Also serves The Integration Engineer
Supervises other agents
- Emergency Stop OfficerStops one agent or every agent in a given role at once, records what was running and confirms nothing is left.Also serves The Circuit Breaker, The Security Officer
- Lost Message TracerFollows a single message from agent to agent by its reference, shows each hop and how long it took, and names where it stopped.Also serves The Circuit Breaker
Runs infrastructure
- Incident ResponderReads the alert and the service logs, matches them to the written procedure, restarts the failing worker or service, rolls back a bad deployment if needed, and files the incident on the issue tracker.Also serves The Night Shift
Audits and guards
- Quarantine OfficerIsolates the misbehaving step so nothing sends it new work, keeps the rest running and releases it once it is fixed.
Where this crew also works
Routes
Routes this role works in. Its place in each one is filled in.