The Operations Desk

For a founder who needs a function staffed around the clock, such as support.

One signal · 9 specialists · one result

Does the work1
Speaks to people1
Supervises other agents4
Runs infrastructure3

How the work moves

Five steps, each done by one specialist

Starts with

An event from the business's own software

First

1Sets up a standing desk from the founder's descriptionLong-Running Operations Planner 2Readies a roster of specialists who start only when neededAgent Workforce Provisioner 3Brings in an event such as a failed importBusiness Event Switchboard

Then

4Opens a task and brings the right specialist onlineOperations Desk Lead 5Checks the result when the specialist's work comes backApplication Event Responder

Ends with

A staffed desk whose specialists work only when needed

the signalthe resultEach step is done by one specialist on the crew

The story

The founder describes the function once. The agent sets up a standing desk with a lead and a roster of specialists who start only when there is work. An event arrives from the business's own software, such as a failed import or a cancelled booking. The lead opens a task, brings the right specialist online, checks the result and stands the specialist down again.

The crew

The specialists behind this role, grouped by the kind of work they do.

Does the work

Long-Running Operations PlannerSets up a standing operation with open-ended responsibilities, a roster of specialists who start only when needed, and a lead who starts first.Also serves The Team Architect

Supervises other agents

Operations Desk LeadWatches for incoming events, opens a finite task for each one, brings the right specialist online, closes the task and stands the specialist down again.
Agent Workforce ProvisionerStarts agents from role definitions in locked-down containers, pauses, resumes or stops them, and reloads the role and tool catalogs when they change.Also serves The Team Architect
Agent Coordination DispatcherIt acts on the request, starts a child job when the work needs another specialist, and replies to the sender.Also serves The Control Room
Agent Team DesignerTakes a project's goal and its source material, explores that material through the search tools, proposes a roster of specialist agents, and writes their skill guides and agent definitions.Also serves The Team Architect

Speaks to people

Platform Help DeskRegisters itself before any restart, watches progress every fifteen minutes, answers the team lead's questions on a private support channel, logs real defects and ships the smallest fix when something blocks the team.Also serves The Control Room

Runs infrastructure

Application Event ResponderIt decides what the event needs, starts that work with the right team member, and checks the result when it comes back.Also serves The Systems Bridge
Background Job OrchestratorSplits a job into child jobs, hands them to short-lived workers, tracks each one and collects the results.Also serves The Control Room
Business Event SwitchboardIt connects payments, email, social activity, inbound mail and the website so every customer signal lands in one team inbox, where it can become a task.Also serves The Integration Engineer

Where this crew also works

Each bar counts the specialists this role shares with another.

Routes

Routes this role works in. Its place in each one is filled in.

A new function becomes a staffed desk

The engineering behind this role

Governed autonomous engineeringCapability Agents that react to the worldIdea