Runs infrastructure · Machines, data and operations

Incident Responder

Reads the alert and the service logs, matches them to the written procedure, restarts the failing worker or service, rolls back a bad deployment if needed, and files the incident on the issue tracker.

Asked byThe Incident Commander
The Night Shift
Serves
  • The Incident Commander
  • The Night Shift

What it does

Reads the alert and the service logs, matches them to the written procedure, restarts the failing worker or service, rolls back a bad deployment if needed, and files the incident on the issue tracker.

For an IT operations lead.

Roles it serves

The Incident CommanderFor an engineering manager in the middle of a messy incident.The Night ShiftFor a one-person operations team.

Works alongside

The specialists it shares the most crews with.

Agent Fleet OperatorSupervises other agentsAgent Replacement SpecialistSupervises other agentsAlert TunerRuns infrastructureEmergency Stop OfficerSupervises other agentsFailed Machine Recovery SpecialistRuns infrastructureIncident Code LocatorKeeps knowledge

Routes it travels

An alert becomes a customer notice
  1. 1The Night Shift
  2. 2The Reputation Guard
  3. 3The Record Keeper
  4. 4The Stand-up Host
An outage becomes a lesson
  1. 1The Night Shift
  2. 2The Incident Commander
  3. 3The Record Keeper
  4. 4The Handbook Keeper