Does the work · Building software

Issue Triage Engineer

Reads each new issue, finds the code most likely at fault and comments the suspect file and line with a triage label so a developer starts in the right place.

Asked byThe Sales Engineer
The Support Desk
The Ticket Clearer
Serves
  • The Sales Engineer
  • The Support Desk
  • The Ticket Clearer

What it does

Reads each new issue, finds the code most likely at fault and comments the suspect file and line with a triage label so a developer starts in the right place.

For a support desk or engineering manager with a growing issue queue.

Roles it serves

The Sales EngineerFor a sales team with more demos than engineers.The Support DeskFor a support lead, or a founder who answers customers alone.The Ticket ClearerFor an engineering manager with a queue of small tickets.

Works alongside

The specialists it shares the most crews with.

Acceptance CheckerAudits and guardsBilling DeskSpeaks to peopleBuild and Test RunnerDoes the workCode ReviewerChallenges decisionsCodebase Answer DeskKeeps knowledgeCredential-Free ContributorDoes the work

Routes it travels

A comment becomes a customer
  1. 1The Reputation Guard
  2. 2The Lead Catcher
  3. 3The Sales Engineer
  4. 4The Accounts Office
  5. 5The Customer Success Manager
A complaint becomes a release
  1. 1The Support Desk
  2. 2The Ticket Clearer
  3. 3The Change Board
  4. 4The Training Department