Does the work · Building software

Ticket-to-Fix Engineer

This agent picks up a new ticket, makes the change, checks it, opens a merge request and leaves a note on the ticket so the requester knows it is ready for review.

Asked byThe Ticket Clearer
The Incident Commander
Serves
  • The Ticket Clearer
  • The Incident Commander

What it does

This agent picks up a new ticket, makes the change, checks it, opens a merge request and leaves a note on the ticket so the requester knows it is ready for review.

For an engineering manager with a queue of small tickets.

Roles it serves

The Ticket ClearerFor an engineering manager with a queue of small tickets.The Incident CommanderFor an engineering manager in the middle of a messy incident.

Works alongside

The specialists it shares the most crews with.

Acceptance CheckerAudits and guardsBuild and Test RunnerDoes the workCode ReviewerChallenges decisionsCredential-Free ContributorDoes the workEmergency Stop OfficerSupervises other agentsIncident Code LocatorKeeps knowledge

Routes it travels

A complaint becomes a release
  1. 1The Support Desk
  2. 2The Ticket Clearer
  3. 3The Change Board
  4. 4The Training Department
An outage becomes a lesson
  1. 1The Night Shift
  2. 2The Incident Commander
  3. 3The Record Keeper
  4. 4The Handbook Keeper