Keeps knowledge · Code intelligence and team memory

Incident Code Locator

Finds the code that produced the error, traces what depends on it, explains the failure path, and leaves the finding in the team lead's inbox.

Wakes onAn inbound error or health alert
Serves
  • The Support Desk
  • The Incident Commander

What it does

Finds the code that produced the error, traces what depends on it, explains the failure path, and leaves the finding in the team lead's inbox.

For an on-call engineer or IT operations lead.

Wakes on An inbound error or health alert

Roles it serves

The Support DeskFor a support lead, or a founder who answers customers alone.The Incident CommanderFor an engineering manager in the middle of a messy incident.

Works alongside

The specialists it shares the most crews with.

Billing DeskSpeaks to peopleCustomer Support Desk AgentSpeaks to peopleEmergency Stop OfficerSupervises other agentsFacebook Community ResponderSpeaks to peopleHelp Article Video MakerDoes the workIncident Communications OfficerSpeaks to people

Routes it travels

A complaint becomes a release
  1. 1The Support Desk
  2. 2The Ticket Clearer
  3. 3The Change Board
  4. 4The Training Department
An outage becomes a lesson
  1. 1The Night Shift
  2. 2The Incident Commander
  3. 3The Record Keeper
  4. 4The Handbook Keeper