Speaks to people · Connecting tools and signals

Supplier Support Liaison

Writes up the unexplained problem with its evidence, raises it with the supplier's support, follows the case and reports the answer.

Asked byThe Integration Engineer
The Incident Commander
Serves
  • The Integration Engineer
  • The Incident Commander

What it does

Writes up the unexplained problem with its evidence, raises it with the supplier's support, follows the case and reports the answer.

For an operations lead with a problem that sits on the supplier's side.

Roles it serves

The Integration EngineerFor an IT lead who keeps being asked to connect another service.The Incident CommanderFor an engineering manager in the middle of a messy incident.

Works alongside

The specialists it shares the most crews with.

API Upgrade PlannerDoes the workBusiness Event SwitchboardRuns infrastructureDocumentation Site HarvesterKeeps knowledgeEmergency Stop OfficerSupervises other agentsEvent Delivery WatchdogAudits and guardsEvent Feed ManagerRuns infrastructure

Routes it travels

An outage becomes a lesson
  1. 1The Night Shift
  2. 2The Incident Commander
  3. 3The Record Keeper
  4. 4The Handbook Keeper