Corey JamesWhat it does
It brings the overdue item to the top, answers it or escalates it to a person, and reports response times across platforms.
For a customer service lead or a social media manager.
Wakes on Any social message left unanswered for more than an hour
Roles it serves
The Reputation GuardFor a brand manager or a small business owner.The Support DeskFor a support lead, or a founder who answers customers alone.
Works alongside
The specialists it shares the most crews with.
Facebook Community ResponderSpeaks to peopleBilling DeskSpeaks to peopleCustomer Support Desk AgentSpeaks to peopleFacebook Page AnalystDoes the workHelp Article Video MakerDoes the workIncident Code LocatorKeeps knowledge