Corey JamesWhat it does
It opens a case, hands it to the right specialist, writes back to the customer by email, and closes the case with a note of what was done.
For a support desk lead or a founder answering customers alone.
Wakes on A customer submits a help request on the website or in the app
Roles it serves
The Support DeskFor a support lead, or a founder who answers customers alone.The Front DeskFor a small business with a phone that rings.
Works alongside
The specialists it shares the most crews with.
Phone and Call ReceptionistSpeaks to peopleSupport Inbox Triage AgentSpeaks to peopleTeam Knowledge DeskKeeps knowledgeBilling DeskSpeaks to peopleChat Front DeskSpeaks to peopleFacebook Community ResponderSpeaks to people