Speaks to people · Store, loyalty and payments

Billing Desk

It answers customers' billing questions by finding the payment, invoice or subscription, and makes approved changes such as updating a subscription.

Asked byThe Accounts Office
The Support Desk
Serves
  • The Accounts Office
  • The Support Desk

What it does

It answers customers' billing questions by finding the payment, invoice or subscription, and makes approved changes such as updating a subscription.

For a finance or support lead.

Roles it serves

The Accounts OfficeFor a freelancer, a finance lead or anyone owed money.The Support DeskFor a support lead, or a founder who answers customers alone.

Works alongside

The specialists it shares the most crews with.

Company Records ManagerKeeps knowledgeCustomer Support Desk AgentSpeaks to peopleDeal File ClerkKeeps knowledgeFacebook Community ResponderSpeaks to peopleHelp Article Video MakerDoes the workIncident Code LocatorKeeps knowledge

Routes it travels

A comment becomes a customer
  1. 1The Reputation Guard
  2. 2The Lead Catcher
  3. 3The Sales Engineer
  4. 4The Accounts Office
  5. 5The Customer Success Manager
A complaint becomes a release
  1. 1The Support Desk
  2. 2The Ticket Clearer
  3. 3The Change Board
  4. 4The Training Department