The Front Desk

For a small business with a phone that rings.

One signal · 9 specialists · one result

Speaks to people8
Keeps knowledge1

How the work moves

Five steps, each done by one specialist

Starts with

A phone call or chat from a customer

First

1Answers the call in a natural voicePhone and Call Receptionist 2Answers chat messages in the same conversationChat Front Desk 3Finds the answer in what the company knowsSupport Inbox Triage Agent

Then

4Takes a message when it cannot answerCustomer Support Desk Agent 5Sends anything urgent to the owner's phoneOwner Phone Assistant

Ends with

Answered calls and chats, and urgent news on the phone

the signalthe resultEach step is done by one specialist on the crew

The story

The agent answers calls and chats in a natural voice, at the pace of a conversation. It answers from what the company knows, takes a message when it cannot and sends anything urgent to the owner's phone.

The crew

The specialists behind this role, grouped by the kind of work they do.

Speaks to people

Hands-Free Office AssistantTakes spoken requests at the desk speakerphone, answers quick questions aloud, and hands longer jobs, such as building a presentation, to a background worker while showing progress in the team chat.Also serves The Onboarding Buddy
Support Inbox Triage AgentIt reads new support emails, chat messages and social messages, finds the answer in the business's knowledge base, drafts the reply for a person to approve, sends it and notes the case on the customer's record.Also serves The Support Desk
Owner Phone AssistantIt passes the message to the agent team running the work and sends the team's answers back to the phone.Also serves The Pocket Operator, The Delegate, The Reputation Guard, The Programme Office
Phone and Call ReceptionistAnswers direct calls to the AI teammate, listens, replies in a natural voice, and stops talking the moment the caller interrupts.Also serves The Support Desk
Customer Support Desk AgentIt opens a case, hands it to the right specialist, writes back to the customer by email, and closes the case with a note of what was done.Also serves The Support Desk
Fast Data Lookup AssistantThis agent answers questions about another app's records from a kept-in-sync copy, so the team gets fast answers and the other app is not overloaded.Also serves The Systems Bridge
Chat Front DeskAnswers questions people send it in chat, one to one or during a meeting, and replies in the same conversation.Also serves The Digital Employee
Spoken Team AssistantIt answers a spoken question with a short reply out loud and posts the full written answer in the right chat room.Also serves The Digital Employee

Keeps knowledge

Team Knowledge DeskAnswers questions in team chat from everything that team is allowed to see: the channel's own conversation, files shared there, the codebase, reference documents, libraries, past engineering notes and agent activity.Also serves The Support Desk, The Company Librarian

Where this crew also works

Each bar counts the specialists this role shares with another.

The engineering behind this role

Voice agents in calls and meetingsCapability From two seconds to under oneEngineering story Interruptions that only people can makeEngineering story The same brain, typed or spokenEngineering story