Corey JamesWhat it does
It reads new support emails, chat messages and social messages, finds the answer in the business's knowledge base, drafts the reply for a person to approve, sends it and notes the case on the customer's record.
For a support desk.
Roles it serves
The Support DeskFor a support lead, or a founder who answers customers alone.The Front DeskFor a small business with a phone that rings.
Works alongside
The specialists it shares the most crews with.
Customer Support Desk AgentSpeaks to peoplePhone and Call ReceptionistSpeaks to peopleTeam Knowledge DeskKeeps knowledgeBilling DeskSpeaks to peopleChat Front DeskSpeaks to peopleFacebook Community ResponderSpeaks to people