What it does
This agent answers questions about another app's records from a kept-in-sync copy, so the team gets fast answers and the other app is not overloaded.
For a support desk or sales team that keeps hitting another app's rate limits.
Roles it serves
The Front DeskFor a small business with a phone that rings.The Systems BridgeFor an operations lead whose processes span several apps.
Works alongside
The specialists it shares the most crews with.