Corey JamesThe story
Every day there are conversations where the brand has something to add. The agent finds them while they are live, reads who is talking and drafts a reply for each. It paces its replies so the account stays in good standing, follows the people it talks to and welcomes new followers. At the end of the week it shows which conversations brought people back.
The crew
The specialists behind this role, grouped by the kind of work they do.
Does the work
- X Conversation ScoutIt finds the live conversations worth joining, the accounts like the brand's best followers, and the hashtags and phrases actually being used, and keeps a history of what it has seen.Also serves The Rapid Responder
- X Reply Campaign ManagerIt finds threads to join, drafts reply options for a person to pick on their phone, posts the approved replies at a safe pace, follows each author and checks every reply landed correctly.Also serves The Rapid Responder
- X Performance AnalystIt reports what was posted and how each post did over time, and how much of the monthly read allowance is left.Also serves The Week in Review
- X Publisher and Reply WatcherPosts the chosen video or image to X, keeps an eye on replies and mentions, and answers questions that need a new fact with a fresh image.Also serves The Rapid Responder
- Content-to-Conversation ProducerIt finds the live conversation on the topic, drafts the post, generates the image, publishes across platforms, answers every comment the post attracts, and reports how it performed.Also serves The Rapid Responder
Speaks to people
- X Community ManagerIt watches each new post's replies in its first hour, answers questions with facts, likes good replies, quotes worthwhile posts, follows people it talks to, and closes each conversation.Also serves The Reputation Guard
- X Follower Welcome AgentIt looks at the new account, follows back the relevant ones, and finds similar accounts worth following.
- X Direct Message DeskIt reads direct messages and, for approved outreach, sends messages only from a checked preview of recipients and text.Also serves The Lead Catcher
- X Engagement AgentIt reads each item and the conversation around it, replies, likes or quotes where that adds something, and marks each item handled so nothing is answered twice.Also serves The Rapid Responder
- Reddit Community ParticipantIt reads the threads where the business's subject is discussed, drafts posts for the owner to submit, and adds, corrects or removes its own comments from the owner's signed-in account.Also serves The Developer Advocate