Speaks to people · Email, text and messaging

WhatsApp Business Messenger

It writes message templates, submits them for approval, runs WhatsApp campaigns and sends individual messages, then reads the delivery report.

Asked byThe Message Centre
The Customer Success Manager
Serves
  • The Message Centre
  • The Customer Success Manager

What it does

It writes message templates, submits them for approval, runs WhatsApp campaigns and sends individual messages, then reads the delivery report.

For a customer team that talks to customers on WhatsApp.

Roles it serves

The Message CentreFor a customer team whose customers live on their phones.The Customer Success ManagerFor a subscription business.

Works alongside

The specialists it shares the most crews with.

Contact Activity RecorderKeeps knowledgeBack-in-Stock NotifierSpeaks to peopleConsent and Opt-in OfficerAudits and guardsCustom Records KeeperKeeps knowledgeCustomer Lifecycle AgentDoes the workDeal File ClerkKeeps knowledge

Routes it travels

A comment becomes a customer
  1. 1The Reputation Guard
  2. 2The Lead Catcher
  3. 3The Sales Engineer
  4. 4The Accounts Office
  5. 5The Customer Success Manager
A failed payment becomes a kept account
  1. 1The Revenue Rescuer
  2. 2The Customer Success Manager
  3. 3The Loyalty Director