Keeps knowledge · Email, text and messaging

Contact Activity Recorder

It records what customers do (sign-ups, purchases, feature use) against their records so segments and automated journeys can react to it.

Asked byThe Message Centre
The Customer Success Manager
Serves
  • The Message Centre
  • The Customer Success Manager

What it does

It records what customers do (sign-ups, purchases, feature use) against their records so segments and automated journeys can react to it.

For a growth or product lead.

Roles it serves

The Message CentreFor a customer team whose customers live on their phones.The Customer Success ManagerFor a subscription business.

Works alongside

The specialists it shares the most crews with.

WhatsApp Business MessengerSpeaks to peopleBack-in-Stock NotifierSpeaks to peopleConsent and Opt-in OfficerAudits and guardsCustom Records KeeperKeeps knowledgeCustomer Lifecycle AgentDoes the workDeal File ClerkKeeps knowledge

Routes it travels

A comment becomes a customer
  1. 1The Reputation Guard
  2. 2The Lead Catcher
  3. 3The Sales Engineer
  4. 4The Accounts Office
  5. 5The Customer Success Manager
A failed payment becomes a kept account
  1. 1The Revenue Rescuer
  2. 2The Customer Success Manager
  3. 3The Loyalty Director