What it does
It sends order updates to customers in the website chat, by text or by email, so fewer customers write in to ask.
For an online shop's support team.
Roles it serves
The Message CentreFor a customer team whose customers live on their phones.The Shop ManagerFor an online shop owner.
Works alongside
The specialists it shares the most crews with.
Back-in-Stock NotifierSpeaks to peopleAbandoned Checkout Follow-upSpeaks to peopleConsent and Opt-in OfficerAudits and guardsContact Activity RecorderKeeps knowledgeCoupon Drop ManagerDoes the workLaunch Campaign RunnerSpeaks to people