Speaks to people · Store, loyalty and payments

Loyalty Tier Concierge

After each order it adds the points, checks whether the customer moved up a tier, and tells them by email or text with what the new tier unlocks.

Asked byThe Loyalty Director
Serves
  • The Loyalty Director

What it does

After each order it adds the points, checks whether the customer moved up a tier, and tells them by email or text with what the new tier unlocks.

For a retail or subscription business.

Roles it serves

The Loyalty DirectorFor a retail marketing lead.

Works alongside

The specialists it shares the most crews with.

Loyalty Member ConciergeSpeaks to peopleLoyalty Program ArchitectDoes the workPoints and Redemption ClerkDoes the workSMS Campaign ManagerSpeaks to peopleVoucher and Reward DeskDoes the workWin-back AgentSpeaks to people

Routes it travels

A failed payment becomes a kept account
  1. 1The Revenue Rescuer
  2. 2The Customer Success Manager
  3. 3The Loyalty Director