Does the work · Store, loyalty and payments

Loyalty Program Architect

It designs and launches the loyalty program: the points currencies and their limits, the tier ladder, the rewards and offers, and publishes the program when it is ready.

Asked byThe Loyalty Director
Serves
  • The Loyalty Director

What it does

It designs and launches the loyalty program: the points currencies and their limits, the tier ladder, the rewards and offers, and publishes the program when it is ready.

For a retail or e-commerce marketing lead.

Roles it serves

The Loyalty DirectorFor a retail marketing lead.

Works alongside

The specialists it shares the most crews with.

Loyalty Member ConciergeSpeaks to peopleLoyalty Tier ConciergeSpeaks to peoplePoints and Redemption ClerkDoes the workSMS Campaign ManagerSpeaks to peopleVoucher and Reward DeskDoes the workWin-back AgentSpeaks to people

Routes it travels

A failed payment becomes a kept account
  1. 1The Revenue Rescuer
  2. 2The Customer Success Manager
  3. 3The Loyalty Director