Speaks to people · Sales, customers and service

Website Chat Agent

It answers visitors in the website chat as a named agent, corrects or removes its own messages, and sends proactive messages such as order updates or announcements to one visitor or a batch.

Asked byThe Lead Catcher
The Shop Manager
Serves
  • The Lead Catcher
  • The Shop Manager

What it does

It answers visitors in the website chat as a named agent, corrects or removes its own messages, and sends proactive messages such as order updates or announcements to one visitor or a batch.

For a support desk or online shop.

Roles it serves

The Lead CatcherFor a sales team that loses inquiries.The Shop ManagerFor an online shop owner.

Works alongside

The specialists it shares the most crews with.

Abandoned Checkout Follow-upSpeaks to peopleBack-in-Stock NotifierSpeaks to peopleCampaign Follow-up AgentSpeaks to peopleCompany Records ManagerKeeps knowledgeCoupon Drop ManagerDoes the workInbound Mail ClerkSpeaks to people

Routes it travels

A comment becomes a customer
  1. 1The Reputation Guard
  2. 2The Lead Catcher
  3. 3The Sales Engineer
  4. 4The Accounts Office
  5. 5The Customer Success Manager
A decision becomes a launch
  1. 1The Advisory Board
  2. 2The Film Studio
  3. 3The Launch Manager
  4. 4The Shop Manager
  5. 5The Morning Brief